Business Processes?

Culture?

Security?

Digital infrastructure?

Risk Averse?

Personalised Selling?

Big Data

Artificial intelligence

IoT?

OmniPresence?

Customer Experience?

Cognitive Analysis

EcoSystem Management?

Personalise

BlockChain?

Digital Platforms

Digital Transformation?

Want to know why Digital Platforms are Important?

How to provide customised solution to each of your clients?

How to leverage Smart Analytics, AI and Internet of Things?

Read our Publications and understand the issues

Passport Programme

Let Us Help You

Executives

Make your corporation a success in the coming Digital Age. Let us be your independent guide on important aspects, key issues, impact on business models, deployment guidance, vendor shortlists, vendor engagements, ROIs and how to successfully adapt new technology for your transformation journey

Individuals

You want to help yourself, your company, your country transform itself. With the coming of the Digital Age, how do you train yourself, where do you begin to understand digital and its solutions, the components and their impact, where do you start? Let us help train and guide you on your transformation journey

Suppliers

Do you want to be the leading supplier to the Insurance Industry for digital solutions? Do you want to sell consulting, services and solutions to key corporations around the world? If so, you need to understand your market, its trends, competitors, new solutions and channels. Let us guide you to be a leader in the transformation journey

Featured Publications

Understanding Digital Workforce

 

With digital workforce you can upscale existing RPA investments with required add on tools and technologies to achieve intelligent automation. They can drive your automation journey and ultimately can help you achieve your long term digital transformation goals.

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HyperAutomation - The Next Phase

 

Hyperautomation uses multiple tools, technologies and platforms along with RPA to amplify automation. It can make decisions and act on its own recommendations without any human intervention. It can augment human capabilities to automate processes more efficiently and faster.

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Introspective: Key technologies to the rescue during year of pandemic

Insurers who had already invested in cloud are managing well in this crisis. Insurers utilised cloud and VOIP services to scale up key technologies needed for remote workers and remote applications.

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State of Digital Transformation of the Indian Insurance Market 

New concepts and solutions around data and analytics, as-a-service, customer experience and digital engagements are generating interest among insurers. These technologies are defining newer ways of doing business in the insurance industry.

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Feedback: Satisfaction rate is good to early Covid-19 response

The ongoing pandemic has significantly impacted the insurers across all lines of business and their underlying financials - from P&C to life. The biggest challenge this pandemic has brought is disruption to business and operational continuity.

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Five points for Insurers to ensure effective CX Amid Covid-19

Customer Experience (CX) of all insurers will be tested amid the Covid-19 pandemic.

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Managing Digital Risk

 

The senior executives in the Insurance Industry often mention their increasing concerns over digital transformational changes that are creating more exposure to risk. This publication takes a look at what is Digital Risk and how to manage it and also features digital risk management offerings by RSA.

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Digital Workforce in Insurance

 

This Executive Brief on ‘Digital Workforce in Insurance’ highlights the early development and early potential benefits of digital workforce. The publication also features Automation Anywhere’s digital workforce portfolio.

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Customer Journey Mapping in the Insurance Industry

While the most insurers are actively using and analysing customer experience through solutions like CRM and analytics, it is important to understand where does customer journey mapping fit in!!

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SAP Transforming the Insurance Industry

Given, we are at the beginning of an era of digital transformation and new smart intelligent technologies are creating massive disruption, in this publication looks at Insurance Directions’ view on where SAP stands in the insurance industry.

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Quadient in Insurance

Providing unified, personalised, contextual, end-to-end communications is an integral part of DXM platforms. Is Quadient positioned well to provide a holistic experience to its customers? Have a look at Quadient’s offerings in this space.

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Robotic Process Automation in Insurance Industry

Robotic Process Automation (RPA) is gaining very quick traction within the insurance industry. The benefits are multidimensional, It lets insurers rejig their operating models to be more customer-centric.

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IBM Insurance Platform

The big issues that are keeping the insurers awake at night are high customer churn and how to retain them?  The vendors are out in full force with all sorts of solutions, we are going to look at one such offering from IBM.

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Has IBM got its Mojo back? Early sprouts around Platforms!

It seemed IBM had lost the pulse of its clients, its markets and the end-user customers. But now with their Digital platform solutions, it is time to consider IBM again for your transformation….read this publication to know why…

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DXM: Reference Architecture

 

 

In this Executive Brief, we would like to take you through our early view for the reference architecture of DXM in the insurance industry.

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